Why ODU for ServiceNow and ITSM certification?

Our ServiceNow Administration Fundamentals and ITSM Fundamentals certification program provides a strong foundation for a career in IT service management and system administration. You'll build essential skills for configuring, monitoring, and enhancing ServiceNow environments that support modern digital operations.

Through interactive lessons and hands-on labs, you’ll gain expertise in ServiceNow’s platform architecture, ITSM lifecycles, and application configuration. You'll also learn to manage data, streamline self-service functions, and support enterprise operations through role-based perspectives.

ODU prepares you to deliver real-world IT solutions by equipping you with in-demand skills that help organizations operate more efficiently and respond to evolving technology needs.

When you complete the program, you'll be ready to earn your ServiceNow certification and advance your career in IT service management and administration.

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Program Information

Secure your future with our ServiceNow Administration and ITSM Fundamentals certification program. Enroll today and take the next step toward earning your certification!

Register for October 15, 2025 to December 12, 2025

Access course materials 100% online and study from any location. This program is fully asynchronous, allowing you to set your own schedule and progress at your own pace.

You can start anytime, and while the program is designed to be completed in 8 weeks, you will have up to one year to finish the coursework and take the exam. The exam fee is included.

Secure your future with our ServiceNow Administration and ITSM Fundamentals certification program. Enroll today and take the next step toward earning your certification!

Register for October 15, 2025 to December 12, 2025

Access course materials 100% online and study from any location. This program is fully asynchronous, allowing you to set your own schedule and progress at your own pace.

You can start anytime, and while the program is designed to be completed in 8 weeks, you will have up to one year to finish the coursework and take the exam. The exam fee is included.

Cost & Aid

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Calculating Cost
$1500

Continuing Education can accept payments for courses in several different forms. ODU's helpful staff can assist you in determining if you might qualify for any number of various funding options that could assist you with non-credit continuing educational opportunities to improve your marketability and advance your career.

Includes Exam Fees

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Refund Policy

To withdraw from this course, you must send a request in writing to cepd@odu.edu (7) days prior to the start date of the course. Failure to attend a course does not constitute withdrawal. Course registration fees, less a $100.00 processing fee will be refunded back to your original form of payment. There are no refunds once the class has begun. Late withdrawals of six (6) days or less before the class begins will result in the student being charged the $100.00 processing fee, as well as charges for books and/or other course material fees.

Careers in ServiceNow Administration

Our graduates pursue roles as IT service administrators, systems analysts, and platform specialists, driving innovation, streamlining digital workflows, and strengthening organizational efficiency and security.

Computer and Information Systems Managers
Growth
17.4%
Median Salary
$169,510
Information Technology Project Managers
Growth
10.8%
Median Salary
$104,920
Technical Writers
Growth
4.0%
Median Salary
$80,050
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