Our ServiceNow Administration Fundamentals and ITSM Fundamentals certification program provides a strong foundation for a career in IT service management and system administration. You'll build essential skills for configuring, monitoring, and enhancing ServiceNow environments that support modern digital operations.
Through interactive lessons and hands-on labs, you’ll gain expertise in ServiceNow’s platform architecture, ITSM lifecycles, and application configuration. You'll also learn to manage data, streamline self-service functions, and support enterprise operations through role-based perspectives.
ODU prepares you to deliver real-world IT solutions by equipping you with in-demand skills that help organizations operate more efficiently and respond to evolving technology needs.
When you complete the program, you'll be ready to earn your ServiceNow certification and advance your career in IT service management and administration.