Technical Support

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24/7 Technical Support

For help with Blackboard, live web conference classes, Adobe Connect, and asynchronous classes in the PLE, please contact ODU Information Technology Services (ITS):

Minimum Computer Specifications

ITS maintains a list of minimum computing requirements here, which includes a quick online test to check for these requirements on your computer.

Web Conference Classes and Live Online Events

Our live web conference classes use WebEx. You can also create your own WebEx meetings to connect with your classmates for group work or study sessions. 

WebEx is compatible with Windows, Mac, and most mobile devices. Apps are available for Apple iOS, Android, and Windows tablets and phones.

Quick tip: During your class or event, don't run any network-intensive applications on your computer, such as streaming video -- it can cause your web conference connection to lag or freeze.

Blackboard

Blackboard is ODU's learning management system. Courses may use Blackboard to deliver content, host discussion forums, and administer exams. It's compatible with Windows and Mac, and Blackboard Mobile apps are available for mobile devices.

Adobe Connect

Personal Learning Environment (PLE)

The PLE is an interface used in asynchronous courses, designed by ODU's Center for Learning and Teaching. 

Portable Media

The option to take courses by portable media is limited to students with specific academic or military experience and training who are enrolling in specific programs.

  • For portable media exam issues or technical assistance, contact Dr. Bill Gideon at wgideon@odu.edu or 1-800-968-2638.