ODUGlobal Student Advocacy and Care Team

At ODUGlobal, we recognize that students often face a variety of challenges—academic, personal, and everything in between. Our Advocacy and Care Team (ACT) provides support, resources, and guidance to help you thrive throughout your learning journey.

The Advocacy and Care Team is your trusted point of contact when you’re not sure where to turn. Whether you're navigating a university process or experiencing a personal challenge,, we offer a supportive and confidential space to discuss your concerns and explore your options. We listen with care and compassion, helping you identify the right resources to overcome challenges and make informed decisions.

Need assistance from our team?

ODUGlobal Students
Submit this form
Referrals by Faculty & Staff
Submit this form

What We Help With

ACT can assist with a wide range of concerns that may impact your academic progress or well-being:

Personal & Life Circumstances
  • Health and wellness concerns (mental or physical)
  • Family or life challenges impacting coursework
  • Navigating procedures for extended absence notifications
  • Guidance on administrative withdrawal process
  • Emergency referrals to support resources
Conflict Resolution & Advocacy
  • Mediation between students and faculty/staff
  • Support during conduct or academic integrity procedures
  • Assistance when standard communication channels have failed
  • General university complaints and concern resolution
Academic & Administrative Challenges
  • Concerns related to course content or instructional support
  • Understanding academic policies or procedures
  • Overcoming academic challenges that may hinder progress
  • Navigating university systems and general roadblocks
Technology-Related Obstacles
  • Tech barriers not resolved by other support offices
  • Problems with Canvas, proctoring tools, or student accounts
  • Access issues related to university systems or online learning platforms

How We Support You

Our team offers personalized, student-centered assistance. Services may include:

  • Listening to your concerns in a safe, non-judgmental space
  • Clarifying university policies and procedures
  • Identifying and evaluating resolution options for your situation
  • Connecting you to the right offices and support resources
  • Acting as mediators to facilitate conversations between students and university departments, offices, or instructors
  • Conducting informal investigations to explore complaints
  • Helping you file extended absence or withdrawal requests
  • Guiding you through conduct or academic integrity processes
  • Offering advocacy when communication has broken down elsewhere
Woman on couch speaking to woman on her laptop

Reach Out Anytime

No matter the challenge—big or small—know that ACT is here to help you navigate it. You don’t need to face difficulties alone. Whether you need guidance, advocacy, or just someone to help you find the right resource, our team is dedicated to your well-being and success.

Contact the Advocacy and Care Team
GlobalAdvocacy@odu.edu
Student Assistance Form
Staff Referral Form