Why ODU for an online IT helpdesk administrator program?

Our IT Helpdesk Administrator certification program provides a strong foundation for a long-term career in IT. It covers A+ and Network+ coursework, equipping you with essential skills in installation, system upgrades, troubleshooting, and hardware maintenance.

You will develop expertise in computer hardware, operating systems, and network configurations, preparing you for real-world IT challenges.

ODU can also help you earn industry-recognized certifications, including two A+ exams and one CompTIA Network+ exam, with registration and costs included.

When you complete the program, you will be ready to launch or advance your career in IT support and administration.

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Program Information

Students interested in the IT helpdesk administrator program must have a high school diploma or a GED prior to applying.

Jumpstart your IT career with our IT Helpdesk Administrator certification program. Enroll today and gain the skills and certifications you need to succeed in the tech industry.

April 1, 2025 to March 31, 2026

May 1, 2025 to April 30, 2026

June 1, 2025 to May 31, 2026

Access course materials 100% online and study from any location. This program is fully asynchronous, allowing you to set your own schedule and progress at your own pace.

You can start anytime, and while the program is designed to be completed in 12 weeks, you will have up to one year to finish the coursework and take the exam. The exam fee is included.

Students interested in the IT helpdesk administrator program must have a high school diploma or a GED prior to applying.

Jumpstart your IT career with our IT Helpdesk Administrator certification program. Enroll today and gain the skills and certifications you need to succeed in the tech industry.

April 1, 2025 to March 31, 2026

May 1, 2025 to April 30, 2026

June 1, 2025 to May 31, 2026

Access course materials 100% online and study from any location. This program is fully asynchronous, allowing you to set your own schedule and progress at your own pace.

You can start anytime, and while the program is designed to be completed in 12 weeks, you will have up to one year to finish the coursework and take the exam. The exam fee is included.

CEUs Awarded
24

Continuing Education Units (CEUs) are nationally recognized credits that certify participation in professional development and training programs, helping individuals maintain credentials and enhance their skills.

Cost & Aid

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Calculating Cost
$4000

Continuing Education can accept payments for courses in several different forms. ODU's helpful staff can assist you in determining if you might qualify for any number of various funding options that could assist you with non-credit continuing educational opportunities to improve your marketability and advance your career.

Explore Continuing Education Financial Information

Includes Exam Fees

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Refund Policy

To withdraw from this course, you must send a request in writing to cepd@odu.edu seven days prior to the class start date and before starting the course. Failure to attend a course does not constitute withdrawal. Course registration fees, less a $100 processing fee, will be refunded back to your original form of payment. There are no refunds once you have logged in and the class has begun.

Careers for an IT Helpdesk Administrator

Computer User Support Specialists
Growth
5.1%
Median Salary
$59,240
Network and Computer Systems Administrators
Growth
-2.6%
Median Salary
$95,360
Computer and Information Systems Managers
Growth
17.4%
Median Salary
$169,510
Computer Network Support Specialists
Growth
7.3%
Median Salary
$71,530
Computer Network Architects
Growth
13.4%
Median Salary
$129,840