Technical Support

Contact ODU Information Technology Support (ITS)

• Submit a support ticket online
• Email the help desk:  itshelp@odu.edu
• Call 877-348-6503 (toll-free)

For portable media exam issues or technical assistance, contact us at militaryonline@odu.edu or 1-800-968-2638.

Minimum Computer Specifications

ITS has a general list of computer system recommendations and a quick online test to see if your computer has the minimum required components.

• Check specifications

Web Conference Classes and Live Online Events

Our live web conference classes use Zoom. You can use Zoom on any device.

• Get started with with Zoom
• Zoom Conference Test Link: Test your audio and video configuration before class

Access Web Conference Courses

Canvas

Canvas is ODU's learning management system. Your instructors may use Canvas to deliver course content, host discussion forums, and administer exams. You can access Canvas in a browser, and mobile apps are available.

• Learn more about Canvas at ODU

Personal Learning Environment (PLE)

The PLE is an interface used in flexible online courses, designed by ODU's Center for Learning and Teaching. PLE has been integrated into Canvas.

Portable Media

The option to take courses by portable media is limited to students with specific academic or military experience and training who are enrolling in specific programs.

• For portable media exam issues or technical assistance, contact us at militaryonline@odu.edu or 1-800-968-2638.