Technical Support
We're here to help, 24/7
Contact ODU Information Technology Support (ITS)
- Submit a support ticket online
- Email the help desk: itshelp@odu.edu
- Call 877-348-6503 (toll-free)
For portable media exam issues or technical assistance, contact us at militaryonline@odu.edu or 1-800-968-2638.
Minimum Computer Specifications
ITS has a general list of computer system recommendations and a quick online test to see if your computer has the minimum required components.
Web Conference Classes and Live Online Events
Our live web conference classes use Zoom or Webex. Both platforms have an app available for iOS, Android, and Windows devices.
Zoom:
- Get started with with Zoom
- Zoom Conference Test Link: Test your audio and video configuration before class
Webex:
- How-to: Web Conference Courses Learn how to use Webex and check minimum system requirements
- Webex Conference Test Link: Test your audio and video configuration
Blackboard and Canvas
ODU is migrating to Canvas in 2022.
Blackboard is ODU's learning management system through Spring 2022. Your instructors may use Blackboard to deliver course content, host discussion forums, and administer exams. It's compatible with Windows and Mac, and Blackboard mobile apps are available.
- Get an online guide to Blackboard or view training videos
- Frequently asked questions about Blackboard
Beginning with the Summer 2022 semester, all courses will be delivered through Canvas.
Personal Learning Environment (PLE)
The PLE is an interface used in flexible online courses, designed by ODU's Center for Learning and Teaching.
- PLE is accessed through Blackboard.
- After ODU migrates to Canvas, all PLE content will be accessed in Canvas.
Portable Media
The option to take courses by portable media is limited to students with specific academic or military experience and training who are enrolling in specific programs.
- For portable media exam issues or technical assistance, contact us at militaryonline@odu.edu or 1-800-968-2638.
