Technical Support

Contact ODU Information Technology Support (ITS)

• Submit a support ticket online
• Email the help desk:  itshelp@odu.edu
• Call 877-348-6503 (toll-free)

For portable media exam issues or technical assistance, contact Dr. Bill Gideon at wgideon@odu.edu or 1-800-968-2638.

Minimum Computer Specifications

ITS has a general list of computer system recommendations and a quick online test to see if your computer has the minimum required components.

• Check specifications

Web Conference Classes and Live Online Events

Our live web conference classes use Webex. You can also create your own Webex meetings to connect with your classmates for group work or study sessions. 

Webex is compatible with Windows, Mac, and most mobile devices. Apps are available for Apple iOS, Android, and Windows tablets and phones.

• How-to: Web Conference Courses Learn how to use Webex and check minimum system requirements
• ODU Web Conference Test Link: Test your audio and video configuration
• Access Web Conference Courses

Adobe Connect, another web conferencing tool, is also available and sometimes used at ODU.

• How to set up and use Adobe Connect

Blackboard

Blackboard is ODU's learning management system. Your instructors may use Blackboard to deliver course content, host discussion forums, and administer exams. It's compatible with Windows and Mac, and Blackboard mobile apps are available.

• Get an online guide to Blackboard or view training videos
• Frequently asked questions about Blackboard

Personal Learning Environment (PLE)

The PLE is an interface used in flexible online courses, designed by ODU's Center for Learning and Teaching.

• PLE is accessed through Blackboard.

Portable Media

The option to take courses by portable media is limited to students with specific academic or military experience and training who are enrolling in specific programs.

• For portable media exam issues or technical assistance, contact Dr. Bill Gideon at wgideon@odu.edu or 1-800-968-2638.