SmarterProctoring Student Guide

It depends upon the type of exam and your professor.

When your instructor creates an exam—either written (paper and pencil) or online (usually inside Canvas)—they will identify who is eligible to proctor it.

Options may include:

• Automated on-demand proctoring — You don’t need an appointment to use this option. This online system will record your screen and webcam during the exam session. The video will be reviewed by a SmarterProctoring professional to make sure the exam instructions were followed. Requires the Chrome web browser and webcam. Automated proctoring is not available for written paper and pencil exams.
• Live Online Proctoring — You make an appointment for a live proctor from inside SmarterProctoring to take your exam. A trained person from SmarterProctoring will monitor your exam session virtually. Live online proctoring is not available for written paper and pencil exams.
• Testing center services — Make an appointment at an ODU testing center or other ODU-approved testing center to take your exam in a proctored environment at that location.
• Pre-screened third-party individuals — SmarterProctoring has a network of proctors who will be visible based upon your location. In addition, other individuals can act as proctors in an appropriate setting, as long as they are approved by ODU, your instructor, or both. Proctors must be neutral people that you are not related to, friends with, or in a financial relationship with.

It depends. Most students will find free proctoring services available. Some testing centers and individual third-parties charge fees.

Costs for live online proctoring and automated proctoring are paid by ODU. However, some proctoring options charge Late, Rush, or Cancellation Fees when appointments are added or changed in certain circumstances. Costs are listed on the proctor selection pages when you schedule your session.

Plan ahead and schedule a proctoring appointment, if needed, as soon as you are able.

When selecting a proctor, consider all the options available to you.

If making an in-person appointment, select multiple proctors when reaching out to maximize your options based on their availability. If you do not receive a proctor response within 48 business hours, follow-up and report the proctor to SmarterProctoring.

Remember, you must accept and confirm your appointment AFTER the proctor confirms.

Finally, arrive on-time and fully prepared!

1. Login to Canvas.
2. Select your course.
3. Click on the SmarterProctoring link on the left side.

1. Scroll down your SmarterProctoring homepage to locate the exam.
    
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2. Review details about the exam.
3. Click "Choose a Proctor."
4. If an exam is not visible, your professor may have restricted it by date.

First, choose the type of proctor from those available. Available proctors are based on exam rules provided by your professor and on your student account details. You can sort the available proctors by distance or cost, depending on your needs.

Accommodations: If you have a documented accommodation (extra time, etc.), your professor must add that to your exam session BEFORE you make an appointment with a proctor.

Follow the scheduling instructions below, depending on which type of proctor you choose.

Automated Proctoring

• You do not need to make an appointment for the automated option, if it is available.
• You can indicate your intention to take the exam with that system in advance.
• The exam will be available when the testing window opens, as determined by your instructor.

Live Online Proctoring

1. Click Schedule Your Exam.
2. Find a date and time based for your exam in the system's calendar. Click Schedule next to the session you want.
3. Confirm your session date and time.
4. Click Schedule to complete the process.
5. When you click Return to dashboard, you should see the session listed under Exams.
6. For detailed steps with screenshots, please visit SmarterProctoring's scheduling guide.

ODU-affiliated Testing Center or other proctor types using RegisterBlast

1. Click Request Session. Click Continue to use RegisterBlast.
2. Enter the requested information and click Complete Registration.
3. Click Return to dashboard to go back to SmarterProctoring.
4. Your exam session should now appear on your dashboard under Exams.

ODU Approved Individual Proctor

When an Individual Proctor replies to your request, you must return to SmarterProctoring and click "Schedule Session" to complete the process.

1. Click Request Session.
2. Enter three Preferred Session Times. Click Send. You should request sessions with multiple proctors, to make sure you find one who is available at your preferred times.
3. The proctors will reply in 24-48 hours with their available date and time. *COVID-19 Note: Some proctors may not be able to provide proctoring services during the pandemic, but they may still appear in the system. Please read any notes carefully.
4. When you receive a reply, return to SmarterProctoring and click "Schedule Session" to complete the process. You can also cancel your requests with other proctors.
5. The proctor's reply will show you which date and time they have accepted. If you need to cancel the request, you can also do that here.
6. Complete the process by clicking Schedule Session, then Continue.
7. Your exam session should now appear on your dashboard under Exams.

Other Individual Ad Hoc Proctor

If you cannot find a proctor to use in the SP system, you may be able to use a qualified individual or testing center in your area. It is your responsibility to find one, but ODU can help with the process. Please follow the steps in the FAQ above, "What if I cannot find a proctor from the options available?"  If approved, your chosen proctor will be assigned to you in the SP system approximately two business days after your request was submitted.

You can view appointment details at any time in SmarterProctoring. Simply login to Canvas, access SmarterProctoring from your course, and scroll down your SmarterProctoring homepage to find appointments.

To make a change: View your appointment and click "Cancel Session." Then schedule a new session with the proctor of your choice.

Your instructor will be able to see if you have scheduled or cancelled a proctoring session.

If you are traveling to a testing center or higher education center for your exam, please allow extra time to park, check in, and log in to their computer.

For exams scheduled through SmarterProctoring with Live Online Proctoring or Automated Proctoring:

1. Log in to Canvas and select your course.
2. Click the SmarterProctoring link on the left side.
3. Scroll down your SmarterProctoring homepage to locate the exam and review the details.
4. Click "Start Session" to begin your proctored exam.*

* If your password does not auto-populate when you try to launch an exam with automated proctoring, try this:

1. When you are IN a proctor session, at the top of your screen, you should see what looks like a "Blue Key" next to where it says Proctoring session active - Stop Proctoring session and Hide support chat.
2. Click on the "blue key" and it will display a drop down that says "Inject password."
3. Click on "inject password." If the password is accepted, you can move forward with taking the exam.
4. If the inject password doesn't work, you MUST start a chat session with support for them to correct the issue manually and open the exam for you.

For all other proctored exams:

1. Check in with your proctor. When allowed, navigate to your exam. Depending on the course, your exam may be launched from:
   • the course in Canvas, under a specific location such as an assignment or module; or
   • a third-party website, such as Pearson's MyMath Lab.
2. After you launch the exam, your proctor will enter a password so the exam can begin.
3. Follow all testing procedures and restrictions that you received from your instructor. Your proctor will observe you for the entire exam.