Why ODU for hospitality management?

Hospitality needs people-first leaders who can drive revenue, deliver standout guest experiences and keep operations running smoothly, especially in Hampton Roads where tourism is a major employer. Our Hospitality Management Certification blends online classes with optional property tours and talks with industry leaders to turn theory into practice.

In this program, you will:

  • Build skills in sales and marketing, hotel operations, and personnel and financial management.
  • Complete AHLA Guest Service Gold and, with a passing exam, earn the Certified Guest Service Professional credential.
  • Prepare for supervisor and assistant manager roles with revenue, budgeting, safety, security and service excellence.

After twelve modules, you'll be ready to advance in lodging and tourism roles and prepared to apply for the AHLEI Certified Hospitality Supervisor exam.

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Program Information

Take the first step toward a new career in hospitality management by joining our next class!

Spring Semester

  • March 3, 2026 to May 19, 2026
  • 5:30 - 7:30 p.m.
  • Tuesdays
  • Online via Zoom

Register for Spring 2026 Term

Note: 

Property Tours (optional) include these locations:

  • Shamin Hotels at the Oceanfront (Hilton 31st, Sheraton Virginia Beach Oceanfront)
  • Grand Affairs Catering
  • Abbey Road Pub & Restaurant
  • Lucy's Sky Bar
  • Waterside
  • Gold Key/PHR (Historic Cavalier, Marriott Oceanfront, Embassy Suites, The Main in Norfolk)

This online Hospitality Management Certification is ideal for newcomers and working professionals who want market-ready skills, including:

  • Career changers entering hospitality
  • Front-line associates seeking supervisory roles
  • Hotel, resort or tourism staff pursuing AHLA-recognized credentials
  • Hampton Roads professionals seeking networking, property exposure and practical training for promotion

Access all course materials 100% online and study from any location. This program features live, synchronous sessions via Zoom, requiring you to log in at the scheduled class times to engage in real-time with our expert instructors. Additionally, you can enjoy the flexibility of watching recordings of your class sessions at your convenience until the course concludes.

Note: 

Property Tours (optional) include these locations:

  • Shamin Hotels at the Oceanfront (Hilton 31st, Sheraton Virginia Beach Oceanfront)
  • Grand Affairs Catering
  • Abbey Road Pub & Restaurant
  • Lucy's Sky Bar
  • Waterside
  • Gold Key/PHR (Historic Cavalier, Marriott Oceanfront, Embassy Suites, The Main in Norfolk)

Stacey Shiflet

Stacey is an experienced Adjunct Professor with a demonstrated history of working in the higher education industry. Skilled in Negotiation, Team Building, Leadership, Marketing, and Marketing Strategy. Strong education professional with a Bachelor of Applied Science (B.A.Sc.) focused in Hotel, Restaurant Tourism Management from University of South Carolina-Columbia.

Take the first step toward a new career in hospitality management by joining our next class!

Spring Semester

  • March 3, 2026 to May 19, 2026
  • 5:30 - 7:30 p.m.
  • Tuesdays
  • Online via Zoom

Register for Spring 2026 Term

Note: 

Property Tours (optional) include these locations:

  • Shamin Hotels at the Oceanfront (Hilton 31st, Sheraton Virginia Beach Oceanfront)
  • Grand Affairs Catering
  • Abbey Road Pub & Restaurant
  • Lucy's Sky Bar
  • Waterside
  • Gold Key/PHR (Historic Cavalier, Marriott Oceanfront, Embassy Suites, The Main in Norfolk)

This online Hospitality Management Certification is ideal for newcomers and working professionals who want market-ready skills, including:

  • Career changers entering hospitality
  • Front-line associates seeking supervisory roles
  • Hotel, resort or tourism staff pursuing AHLA-recognized credentials
  • Hampton Roads professionals seeking networking, property exposure and practical training for promotion

Access all course materials 100% online and study from any location. This program features live, synchronous sessions via Zoom, requiring you to log in at the scheduled class times to engage in real-time with our expert instructors. Additionally, you can enjoy the flexibility of watching recordings of your class sessions at your convenience until the course concludes.

Note: 

Property Tours (optional) include these locations:

  • Shamin Hotels at the Oceanfront (Hilton 31st, Sheraton Virginia Beach Oceanfront)
  • Grand Affairs Catering
  • Abbey Road Pub & Restaurant
  • Lucy's Sky Bar
  • Waterside
  • Gold Key/PHR (Historic Cavalier, Marriott Oceanfront, Embassy Suites, The Main in Norfolk)

Stacey Shiflet

Stacey is an experienced Adjunct Professor with a demonstrated history of working in the higher education industry. Skilled in Negotiation, Team Building, Leadership, Marketing, and Marketing Strategy. Strong education professional with a Bachelor of Applied Science (B.A.Sc.) focused in Hotel, Restaurant Tourism Management from University of South Carolina-Columbia.

Cost & Aid

Hospitality manager
Calculating Cost
$1999

Continuing Education can accept payments for courses in several different forms. ODU's helpful staff can assist you in determining if you might qualify for any number of various funding options that could assist you with non-credit continuing educational opportunities to improve your marketability and advance your career.

Explore Continuing Education Financial Information

Includes Tuition, Books and Exam

Student sits in a coffee shop on laptop while listening in to a lecture
Refund Policy

To withdraw from this course, you must send a request in writing to cepd@odu.edu (7) days prior to the start date of the course. Failure to attend a course does not constitute withdrawal. Course registration fees, less a $100.00 processing fee will be refunded back to your original form of payment. There are no refunds once the class has begun. Late withdrawals of six (6) days or less before the class begins will result in the student being charged the $100.00 processing fee, as well as charges for books and/or other course material fees. 

Careers in Hospitality Management

Our course graduates pursue diverse customer-facing roles such as guest services manager, sales coordinator, operations supervisor and assistant general manager in hotels, resorts and tourism venues.

Sales Managers
Growth
5.9%
Median Salary
$135,160
General and Operations Managers
Growth
5.8%
Median Salary
$101,280
Entertainment and Recreation Managers, Except Gambling
Growth
10.8%
Median Salary
$73,460
Lodging Managers
Growth
9.9%
Median Salary
$65,360
First-Line Supervisors of Gambling Services Workers
Growth
5.2%
Median Salary
$61,210
Meeting, Convention, and Event Planners
Growth
6.6%
Median Salary
$56,920
Contact Continuing Education
Phone: 757-683-5650
Email: cepd@odu.edu
Address: 1105 Student Success Center, Norfolk, VA 23529