Faculty Support Services

  • Live Class Support

    The Digital Learning Operations team will handle the technology to deliver your live synchronous course while you concentrate on instruction.

    For assistance during a live class, message the technician connected to your class meeting or call 757-683-3173. For assistance with changes to upcoming live classes, such as providing access to a guest speaker, please email dloperations@odu.edu.

  • Technical Support

    For technical assistance outside of your live class meeting, contact the ITS Help Desk for 24-hour support at itshelp@odu.edu or 757-683-3192, or browse the ITS service portal for answers to common technical issues.

    During the course development process with Digital Innovation, our staff will also assist and guide faculty developers on the use of instructional technology tools.

Canvas Support

The Instructure Community provides a variety of useful resources including step-by-step instructor guides and instructor videos.

If you are unable to locate a resource regarding your question on the Instructure Community site, you can reach out to Canvas directly from inside the application. 

  1. Login to Canvas at ODU.
  2. Connect to chat or the Canvas hotline. 
  3. Or, select Help from the Global Navigation Pane on the left. 

New to Canvas? You can self-enroll in the Digital Innovation Presents: Self-Paced Canvas Workshops or access the Digital Innovation video playlist to learn more about how Canvas works.

Above is an example of the videos available through the Instructure Community.

Additional Support

Digital Innovation Supported Classrooms
Review our room technology guides if you are using a classroom on campus that is supported by Digital Innovation. These guides will help familiarize you with the equipment prior to your first meeting.

Key Contacts for Faculty
For key contacts and valuable resources tailored to faculty members at ODU, visit our Faculty Contacts Page. Find the support and information you need for a successful academic experience.

What are faculty saying?

I appreciated this opportunity to think further about how my online classes are received and how I can better them.

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Vickie Carnegie Lecturer | Strome College of Business, School of Public Service